If you’re in the market for a new mattress, you’ve probably heard of Leesa. They are one of the most popular online mattress companies, and for a good reason! Their mattresses are high quality and affordable. But what about the return policy? If you’re not happy with your purchase, can you return it? In this blog post, we will discuss the Leesa mattress return policy in detail. We will cover everything from how long you have to return it to how to process a return. So whether you’re thinking about buying a Leesa mattress or want to learn more about their policies, keep reading!
About Leesa’s Mattress Return Policy
All of Leesa’s mattresses come with a 100-night sleep trial. This means you can try out the mattress for up to 100 nights before deciding whether or not you want to keep it. That means you have plenty of time to test out the mattress and make sure it’s the right fit for you. If you decide that the mattress is not for you within that time frame, Leesa will pick it up and issue a full refund. There are no questions asked and no hidden fees. You will only be responsible for the cost of shipping and handling if you live in Alaska or Hawaii.
It’s important to note that the sleep trial starts on the delivery date, not the purchase date. So if you buy a mattress today but don’t have it delivered until next week, your sleep trial won’t start until next week. In addition, Leesa also offers a 10-year warranty on all of their mattresses, so you can be sure you’re getting a quality product that will last.
How to Process a Return
Suppose you’re unsatisfied with your mattress and decide to return it within the 100-night sleep trial. The process is quite simple. Follow these steps to get it done relatively quickly.
Consider the Return Time Frame
First, you must ensure you are within the return window. Remember, you have 100 nights from the delivery date to return your mattress. If it has been more than 100 days, Leesa will not be able to process your return.
Get in Touch with Customer Service
Once you’ve confirmed that you’re within the return window, the next step is to contact Leesa customer service. You can do this by calling them at 1-844-335-3372 or sending an email to email@example.com. They will then help you initiate the return process and answer any questions you may have about it.
Arrange for a Mattress Donation
If you’re returning your mattress, Leesa will work with you to donate it to a local charity. This is a great way to give back and ensure your mattress goes to someone who needs it. All you need to do is let customer service know that you would like to arrange for a donation when you contact them.
Get the Donation Receipt
Once the mattress has been donated, you will need to receive a charity receipt. This is important because Leesa will use it to process your refund.
Schedule a Pickup
Suppose you don’t want to follow the lengthy procedure for donation; you can schedule a pickup with the customer team. Once you’ve contacted customer service, they will help you with this process. Leesa will send a courier to your home to pick up the mattress and return it to their warehouse. You don’t have to worry about shipping or handling fees, as Leesa will cover those for you. However, you may be responsible for some of those costs if you live in Alaska or Hawaii.
Receive Your Refund
Once your mattress has been returned to the warehouse and processed, you will receive a full refund for your purchase. The refund will be issued to the original payment method within two weeks. Remember that it may take longer for the refund to appear on your statement, depending on your bank or credit card company.
Key Point To Note
You need to note that before you receive a refund, Leesa will have to assess the state of your mattress. The team will check for any damages, stains, or other signs of wear and tear. You may be charged a restocking fee of up to 20% of the purchase price if they find any. This is to ensure that all mattresses returned are in sellable condition.
Leesa’s Return Policy for Mattresses Purchased Through a Third-party Retailer?
If you purchased your mattress through a third-party retailer, you need to contact them directly to process your return. Leesa does not have a return policy for mattresses purchased through third-party retailers. It’s also ideal to note that some retailers have return policies that may differ from Leesa’s. So, consider checking in that before making your purchase or refund request.
What Are the Consequences of Not Following the Return Policy?
If you don’t follow the return policy, Leesa will not be able to process your return, and you will not receive a refund. Additionally, you may be charged a restocking fee if your mattress is damaged or shows signs of wear and tear. So, read the policy carefully and follow all the steps outlined above to avoid any issues.
Do I need to provide a donation receipt to Leesa before refund?
Yes, you will need a donation receipt to receive a refund. Failure to have this receipt will result in a delay in your refund.
How long does it take for Leesa to process my return?
Leesa will typically process your return within two weeks. However, depending on your bank or credit card company, it may take longer for the refund to show up on your statement.
I stained my mattress within the trial period. Can I still return it?
Yes, you can return your mattress even if it is stained. However, you may be charged a restocking fee of up to 20% of the purchase price.
Hopefully, this article has answered all your questions about the Leesa mattress return policy. Just follow all the steps outlined above to avoid any issues and ensure you’re within the return window. With all that said and done, nothing is stopping you from trying out their mattress risk-free. So go ahead and order one today! You’ll be glad you did.